Shipping policy

Shipping Policy

Processing Times

All orders are processed within 1–5 business days (excluding weekends and bank holidays).

Please note that processing times begin from dispatch, not when the order is placed. During busy periods or holidays (announced on our website and social media), processing times may be slightly extended.

UK Shipping

Service: Tracked 48 Hour Delivery
Shipping costs are calculated at checkout

Once your order has been dispatched, it is handled by the courier. We are unable to provide updates beyond the tracking information provided.

Shipment Confirmation & Tracking

You will receive a confirmation email once your order has been dispatched, including your tracking number.

Please allow up to 24 hours for tracking to update and ensure you check your junk/spam folder.

International Shipping

International orders are shipped via DHL
Remote areas may be shipped using Royal Mail

Customs, Duties & Taxes

Coastal Candy is not responsible for any customs or import fees. All charges (including taxes and tariffs) are the responsibility of the customer.

Delays

Delays may occur due to high order volumes, courier issues (such as strikes), or other factors outside of our control.

If there is a significant delay, we will notify you via email or our social media channels.

Damaged or Lost Parcels

We are not liable for items lost or damaged during transit.

If your order arrives damaged:

Contact the courier directly
Email us at coastalcandyuk1@gmail.com so we can assist

Please keep all packaging and provide photos as evidence. If your parcel is severely damaged, we recommend refusing delivery and contacting us immediately.